FAQ’s/Policies

Cancellation Policy

Your appointment time is important to us and is reserved for you. We have a 24-hour cancellation policy. If you do not provide a cancellation notice within 24 hours of your appointment, and we are unable to fill the appointment slot, you will be charged a fee for the missed appointment.

1st time 50% of the appointment fee, repeated no shows or late cancellations will be charged 100% of the appointment fee
If you have an emergency, please let us know so that we can treat your specific situation with personal attention. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment.

Please contact the clinic or text me (preferred) ASAP to cancel or change an appointment. Thank you for understanding.

Late Arrival Policy

In an effort to make your visit more comfortable and provide you with the most effective treatment, we have implemented a late arrival policy. Should you arrive late, you will receive the remaining time allocated to your scheduled appointment; however, you will be billed the full amount of the appointment duration you have reserved. This is to ensure that clients coming in after you do not have to wait for their reserved time. We will try to accommodate latecomers to the best of our ability but cannot compromise on the quality and timely care provided to others.

New patients are asked to come in early to fill out the health history form if they haven't completed it beforehand. We are paperless, so if you have problems with filling in the online forms please let me know.

1. Do you offer direct billing for massage therapy sessions?

Yes, I can direct bill to the most insurance companies that cover Registered Massage Therapy in BC. A complete list can be found at the bottom of our Services page. If you do not see your insurance in the list, please contact me by email and I can see if I am able to direct bill for you.

2. How does direct billing work?

You will provide your Policy number (sometimes called group or plan #) and ID BEFORE your appointment. I will submit this information through the online portal and it will tell me the amount that your insurance plan will pay. You will pay the remaining portion of the visit that is not covered.

3. Can you check how much I have left on my plan for the year?

Unfortunately, I do not have access to patients' insurance information. Please check your insurance account prior to booking your appointment.

4. Do I need a doctor’s referral to see a Registered Massage Therapist (RMT)?

No, a referral is not required to book an appointment with an RMT in BC. However, some extended health insurance plans may require a doctor’s note to reimburse you, so it’s a good idea to check with your provider beforehand.

5. What if I have more than one insurance plan?

I am only able to direct bill to one insurance plan, you will be given a receipt that you can submit to your secondary insurance provider.

Please note: there may be times when I am unable to submit claims to your insurance provider (e.g., due to a portal outage or internet issues). In such cases, you will be required to pay the full treatment fee upfront. I will provide you with a detailed receipt, which you can easily submit to your insurance provider for reimbursement.

6. What payment methods do you accept?

I handle my own payments directly, as Advanced Healing Arts Reception cannot process payments on my behalf since I operate as a separate business.

For your convenience, I accept Visa, Mastercard, e-transfer, and cash. To streamline the checkout process and minimize contact, I kindly request that a credit card be stored securely on file through the Square payment system. Rest assured, your card details remain confidential—I do not have access to the information, and payments can be processed quickly and efficiently with the press of a button.