Privacy Policy
Manawa Massage and Wellness

Effective Date: 1st January 2024

Manawa Massage and Wellness (“we,” “our,” or “us”) is committed to protecting your personal information in accordance with applicable privacy laws in British Columbia, including the Personal Information Protection Act (PIPA).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information:

Contact Information

Name
Phone number
Email address

Health Information (if applicable)

Medical history relevant to massage therapy
Treatment notes and assessments
Health concerns or conditions

Booking Information

Appointment history
Preferences and communication records

Website & Marketing Data

Information submitted through contact forms or lead ads
Website usage data (cookies, analytics)

2. How We Use Your Information

We collect and use your information for the following purposes:

To provide safe and effective massage therapy treatments
To assess your health needs and create treatment plans
To schedule and manage appointments
To communicate with you regarding appointments or services
To send appointment reminders (email or SMS, with consent)
To comply with legal and regulatory requirements
To improve our website, services, and marketing efforts

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us directly.

4. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information only when necessary:

To comply with legal or regulatory requirements
To insurance providers (with your consent)
To other healthcare providers (with your consent)
To service providers who assist with booking systems, email communication, or website hosting (who are required to protect your information)

5. Data Storage & Security

Your personal information is stored securely using:

Password-protected systems
Encrypted booking or charting software (e.g., Noterro or similar platforms)
Secure email and communication tools

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

6. Retention of Information

We retain personal and health information for as long as required by regulatory bodies and applicable laws in British Columbia.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve user experience
Analyze website traffic
Support marketing efforts (e.g., Meta/Facebook ads)

You can disable cookies through your browser settings.

8. Third-Party Services

We may use third-party platforms such as:

Online booking systems
Payment processors
Advertising platforms (e.g., Meta/Facebook, Instagram)

These providers may collect or process data in accordance with their own privacy policies.

9. Your Rights

You have the right to:

Access your personal information
Request corrections to your information
Withdraw consent for certain uses

To make a request, contact us using the information below.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Manawa Massage and Wellness
Camille Craig, RMT
230-1140 Austin Avenue, Coquitlam
ccraig.massage@gmail.com
604-219-1279

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date listed above.

Privacy Policy Manawa Massage and Wellness